Refund & Cancellation Policy

1. Overview

At Sarvpay (operated by Sarvpay Universe (OPC) Private Limited at sarvpay.co.in), we facilitate instant Prepaid Mobile and DTH Recharges. Because of the digital nature of utility recharges routed directly through operator APIs, please read our cancellation and refund policies carefully before making any transaction.

2. General Cancellation Policy

Once a mobile or DTH recharge request is successfully submitted and processed through our system, it cannot be canceled, modified, or reversed by the user. Please verify your mobile number, operator circle, or DTH customer ID thoroughly before confirming payment.

3. Refund for Failed Transactions

We understand that technical glitches can occur. Refunds are handled under the following conditions:

• Failed Recharges: If your money has been deducted from your payment account, but the recharge fails from the operator's end, the complete amount is automatically refunded to your original source account (UPI, credit/debit card, net banking).
• Processing Time: Automatic refunds typically reflect in your account within 3 to 7 working days, depending on your bank or payment gateway provider's processing timelines.

4. Incorrect Recharges

Sarvpay will not be responsible or issue refunds for successful recharges delivered to an incorrect mobile number or erroneous DTH subscription ID entered mistakenly by the user.

5. Contact Support

If you experience a deducted amount without a successful recharge and have not received an automatic refund within the stipulated timeline, please contact our support team with your transaction ID:
Email: contact@sarvpay.co.in